CASE STUDY: Common Pricing Platform
The Business Problem:
Current Sales/Marketing teams rely heavily on IT to create maintain and deploy thousands of pricing
components that represent the products and services for a major U.S. Wireless provider.
Often, Sales/Marketing is at IT's mercy to deploy even the simplest of campaign/promotional products and services.
ECS created a single interface to deploy products and services across multiple systems and multiple locations.
This single system allows Sales/Marketing to do everything from pricing strategies to product bundling to feature changes.
The end result was a seamless interface/system to provide the business with a fast (speed to market), easy,
and reliable way to take products to market while reducing the reliance on various internal organizations.
The Approach:
ECS worked closely with all Sales/Marketing and IT organizations to Conceptualize, Design, Develop, Implement, and support a common pricing platform for all key pricing components of the business. This includes but is not limited to Price Plans, Features, Feature Packages/Bundles, and Roaming. In addition, the new platform also provides Strategy Price Plans that can take conceptual ideas and make them into real products and services.
The Solution:
ECS completed and performed the following functions:
- All Business Requirements
- All System Requirements
- Performed all Program Management for multiple phased and often concurrent releases
- System Architecture
- Business Analysis
- Software Development
- Integration Testing
- Impact Assessments for future enhancements
- Continued maintenance and production support
- Client documentation and training both functional and technical
The Results:
- A single system used to design, develop, approve, and deploy pricing information to multiple billing systems across multiple platforms
- Reduced time to market
- Reduced resource time
- Better control on pricing changes, approval and audit capabilities
- Future platform for billing systems replacements and/or upgrades
- Reduced headcount and associated cost savings
- On time delivery of the solution
- Accomplished the solution within the original budget
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